Terms and Conditions

1. Who We Are

Hassall’s Designs is a veteran-owned business specializing in custom engraved gifts, cutting boards, and personalized products. Our website is hassallsdesigns.com. If you have questions, email us at [email protected].

2. Ordering & Customization

Placing an Order: Place your order on our site, and you’ll get an email confirmation.
Custom Engraving: If your order is custom, you’ll get a digital proof to approve before we engrave. Check everything—spelling, dates, and design—before you approve.
Your Responsibility: Once you approve your proof, we engrave exactly what you saw. Any mistakes you approve are on you.

3. Payment & Pricing

All prices are in USD.
Payment is due at checkout—no exceptions.
We accept [credit cards, PayPal, or other payment methods you use].
If there’s a pricing error, we reserve the right to cancel and refund your order—we’ll let you know right away if this happens.

4. Shipping & Delivery

Shipping Info: Orders ship to the address you provide—double-check it! Shipping times are estimates and can be affected by the carrier or acts of God.
Lost or Undelivered Orders: If your order never shows up, we’ll make it right—replacement or refund, your choice. Let us know within 7 days of expected delivery, and include your order number/tracking info.
Damaged Orders: If your stuff arrives damaged, send us a photo ASAP and we’ll ship a replacement fast.

5. Cancellations

Custom Orders: You can cancel any time before we start engraving. Once engraving begins, it’s locked in—no cancellations.
Pre-Made (Non-Custom) Products: Cancel anytime before the item ships. After it ships, returns are handled under our standard return policy.

6. Returns & Refunds

Custom/Personalized Products: Since these are made just for you, returns and refunds are NOT accepted after you approve your proof, unless there’s a defect, damage, or the product doesn’t match the approved proof. If there’s a problem, email us within 7 days of delivery with your order info and photos—we’ll fix it with a replacement or refund (your call).
Pre-Made (Non-Custom) Products: Unused/unopened non-custom items can be returned within 30 days for a full refund (not including shipping). Contact us before returning.

7. Intellectual Property

All designs, product photos, and website content belong to Hassall’s Designs. Don’t steal our stuff.
If you upload art/text for custom work, you are responsible for having the rights to use it. Don’t send us copyrighted images or logos you don’t own.

8. Limitation of Liability

We’re not liable for any indirect, incidental, or consequential damages. Our maximum liability is the price you paid for your order. No million-dollar lawsuits.
You agree to use our products for their intended purposes.

9. Privacy

See our Privacy Policy for details on how we handle your information.

We do NOT sell your info. Period.

10. Changes to These Terms

We can update these Terms & Conditions at any time. Changes take effect when posted to this page. Keep an eye here for updates.

11. Contact Us

Questions, issues, or need to start a return?

Email: [email protected]

We’ll get back to you fast—no robots, just real people.

By placing an order with Hassall’s Designs, you agree to these Terms & Conditions.

Thanks for shopping with a veteran-owned small business!